Shipping policy


Franklin Dental Supply is committed to delivering your dental supplies with efficiency and care. Our standard shipping duration in collaboration with our partnered shipping carriers is 2 to 7 business days, depending on the location within the US. Our business days for shipping are Monday to Friday, excluding public holidays and weekends.

Order Tracking

You can monitor the progress of your order through the tracking number that will be provided to you through email or message upon completing your purchase.

Incorrect Address

If your package is returned to us due to an unclaimed status or an incorrect address, we will inform you immediately. We will then proceed with either canceling your order or reshipping it to the correct address. Please note that if the order is reshipped due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping costs. However, if the order is canceled due to an unclaimed status or an incorrect address, the customer will receive a full refund for the product(s) minus a 20% restocking fee.

Please double-check your shipping address before proceeding with the checkout process. Kindly note that we cannot be held responsible for any packages delivered to an incorrect address provided by the customer. If you realize you entered the wrong address before your order is dispatched, please contact us immediately for assistance.

Toll Free Number: 1-800-972-7917
Email Address:

Restocking Fee

If you need to return a product, a restocking fee of 20% of the total purchase price will be applied. To receive a full refund, the returned product must meet the following conditions:

  • Original Condition: The product must be returned in its original, undamaged condition, with no signs of wear or use.
  • Unopened Seal: The product's seal must remain intact and unbroken.

Please note that if the returned product does not meet these conditions, a full refund may not be issued. Additionally, the cost of return shipping will be the responsibility of the customer.

Free Shipping on Orders over $40

We believe that you should have access to high-quality dental supplies without having to worry about excessive shipping costs. That's why we offer free shipping on all orders of $40 or more within the United States. Whether you're stocking up on your essentials or ordering bulk supplies for your practice, our free shipping offer ensures that you get the products you need without breaking the bank.

Thank you for choosing Franklin Dental Supply as your trusted partner for dental supplies and product needs. Whether you have questions about specific products, our customer support team is here to help, please feel free to Contact Us via phone, email or live chat. We appreciate your continued trust in us!