FAQ

Franklin Dental Supply has been in business since 1980, originating from New York. With a customer-centric approach, we pride ourselves on providing affordable genuine products without compromising quality. Our commitment to excellence is reflected in everything we do, from our meticulous product selection to our unwavering dedication to customer satisfaction.

Yes, we offer free shipping on all orders above $40 within the United States. For orders exceeding $40, Franklin Dental Supply offers complimentary shipping within our designated service areas. Simply ensure your order meets the minimum purchase requirement, and the free shipping option will automatically apply during checkout.

For more information, you can check out our shipping policy here: https://franklindental-supply.com/policies/shipping-policy

We offer a hassle-free return policy on most unused and unopened items within 7 days of receiving the package. Please refer to our return policy for more details: https://franklindental-supply.com/policies/refund-policy

We carry a wide variety of popular dental brands to suit your needs and preferences. You can find a list of our brands on our website. Yes, we only sell authentic dental products from our authorized dealers.

Yes, we offer monthly promotions and discounts on a variety of products. You can sign up for our email list to receive notifications about our latest offers.

Franklin Dental Supply provides a comprehensive range of dental supplies, including but not limited to dental instruments, equipment, consumables, disposables, and accessories. We cater to both professional dental practitioners and individuals seeking oral care products. You can explore our categories here: https://franklindental-supply.com/collections/all-products

No, we only ship to all 50 states of America.

Franklin Dental Supply introduces exciting monthly offers featuring significant discounts and exclusive deals on select products. Keep an eye on our website and subscribe to our newsletter to stay informed about the latest promotions and discounts. You can also check them out on our website here: https://franklindental-supply.com/collections/monthly-specials

To receive timely updates on promotions, discounts, and new product launches, we recommend subscribing to our newsletter. Additionally, you can follow us on social media platforms like Facebook, Twitter, and Instagram for real-time updates and exclusive offers.

For any inquiries, assistance with orders, or general questions, you can reach us via email at sales@franklindentalsupply.com or by phone at 516-783-8700 during our business hours 10AM- 4PM EST. We strive to provide prompt and helpful assistance to ensure a seamless shopping experience for our customers.

Yes, Franklin Dental Supply is committed to providing only authentic, high-quality products sourced from reputable manufacturers and suppliers. We prioritize quality assurance to ensure customer satisfaction and safety.

Franklin Dental Supply accepts various payment methods to accommodate our customers' preferences. These include major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. We ensure a safe and encrypted payment process for all transactions.

Orders typically process within 1-2 business days, and shipping times vary depending on your location. You will receive tracking information once your order ships.

Yes, we understand that some orders may require expedited shipping for urgent delivery. Franklin Dental Supply offers expedited shipping options at an additional cost for customers who need their orders to arrive quickly. During checkout, you can select the expedited shipping option that best suits your needs.

If you're unable to find a specific product on our website, please contact us with details about the product you're looking for. We'll do our best to accommodate your request and source the product for you if available.